Corporate Department Mission Statement:
To assist the corporate traveler to plan and execute business travel easily economically and conveniently
For many companies, travel and entertainment represent the third largest controllable cost of doing business. As travel professionals, we understand that providing the most cost effective use of your travel dollar is one of our most important responsibilities.

Airline tickets, hotel stays and car rentals comprise the majority of your travel budget. Brookfield Travel can control, monitor and potentially reduce these expenditures through adherence to your corporate travel policy. We will work with you to establish negotiated purchasing contracts with suppliers, management reporting for travel expenditures and utilization of our staff for travel planning.
Brookfield Travel can fulfill your travel needs and cost objectives without compromising quality of service.

Corporate Business Objective
One of your business objectives is to control and account for expenses. Brookfield Travel will assist you in meeting this objective by establishing and implementing a corporate travel policy that is acceptable to both your travelers and your bottom line.
Brookfield Travel will also provide management reports that will help you monitor and control expenses. These reports will help identify trends and could result in additional savings from the airlines, car rental companies and/or hotel chains.

Brookfield Travel’s Business Objective
Our primary objective is to secure travel products and services at the lowest possible price while meeting both your and your traveler’s expectations. We will provide management reports that will help you monitor expenses and identify trends that can be leveraged into concessions from service providers.

Services Available:
• Develop and/or assist you in implementation of a cost-effective travel policy.
• Provide statistical travel reports to aid in formulating travel policy and controlling costs.
• Utilize technology to determine the most convenient itinerary at the lowest available fare.
• Negotiate with car rental companies for preferred rates for you.
• Provide savings on hotel bookings through our membership in travel consortiums.
• Provide 24-hour assistance through toll-free agency and after-hours emergency hotline service.
• Establish and maintain traveler profiles to facilitate the reservation process.
• Pre-assign seats.
• Deliver travel documents on a timely basis.
• Monitor fare decreases and subsequent re-ticketing as appropriate.
• Monitor utilization of electronic tickets.
• Process refunds for unused tickets.
• Advise passengers of flight and/or schedule changes.
• Quality control of all reservations for lowest rates and data accuracy.
• Communicate with your staff to provide information on leisure travel opportunities through emails and faxes.
• Negotiate with suppliers for volume discounts for group travel.
• Coordinate air, lodging, transportation and tours for groups.
• Organize and conduct travel seminars for travelers and travel arrangers.
• Provide access to software products that provide both cost and convenience advantages to corporate travelers

Benefits to our Corporate Clients…
• Unbiased advice
• Innovative tools & technology to save you time & money
• Maximum choice
• Reservation Coordination
• Assistance in applying for passports & visas
• Information & Advisories
• Foreign Currency Exchange Services
• Extensive meeting planning expertise
• Client Advocacy
• Expert support from staff who know the travelers and the corporate guidelines
• Personalized service from a local agency
• Minimal use of your staff’s time
• Internet access
• Leisure & Cruise travel planning expertise


Corporate Services

Worldspan Travel Automation System
The Worldspan suite of business travel solutions simplifies business travel management. This system guarantee compliance with corporate travel policies, ensuring improved efficiencies, decreased costs and increased customer satisfaction

Worldspan My Trip & More
Provides web access to travel itinerary information as well as services such as weather reports, directional maps, and fight status

Worldspan Expense Management
Streamlines the process of corporate travel planning and expense management

Worldspan Power Pricing
The system automatically selects the lowest available fare for a booked itinerary (domestic or international).
• Air Fares
• Hotel Rates
• Car Rental

Communications & Messaging Services
Our automated services, allow your staff to keep in touch with headquarters while on the road
• FastMail (Email itinerary notification)
• EZ Fax/Mail (Fax itinerary notification)
• 24 hour Emergency Services (access help when needed to modify travel plans)
• Online Booking (Book your reservation on line, we will take care of the ticketing)

Management reporting services

Pre-paid Tickets (airport pick up)

Insurance

Incentive & Meeting Planning
Our corporate and group travel coordinators will work with your team to ensure that you're corporate meeting or incentive outing is implemented seamlessly. Besides arranging your transportation and accommodation reservations, our specialists can work with you to identify the perfect locations to award your top performers, and entertain your most important clients.

Leisure Travel arrangements

Travel Profiles

Customer service hours
Brookfield Travel staffing during normal business hours:
Monday –Thursday 8:30 am -7:30 pm
Friday 8:30 am -5:30 pm
Saturday 9:00 am -1:00 pm

To ensure responsiveness to your travelers contracted staff is used outside of normal business hours. Thor 24 is staffed by travel professionals and has electronic access to your policy and profiles. Travelers can use these services for itinerary changes, emergency ticketing, lost credit cards, lost passports, lost luggage and any other unexpected travel problems. Contact information is found on all itineraries.

The following reports can be provided on a monthly basis:
• Fare savings and exception report
• Credit card summary report
• Vendor reports: air, hotel, car rental
• Geographic report
• Passenger name record report
• Outstanding tickets report

Other reports and/or alternate time-frames are available upon request. (Additional service fees may apply depending upon the nature of the request).

Other customer service capabilities
• Travel Insurance
• Visa & passport application processing
• Destination Reports
• Development of Travel Policies

Star Service
Brookfield Travel subscribes to the Star Service, which provides timely evaluation of hotel properties throughout the world. The service provides photographs, maps and diagrams of hotel properties. This service allows your travelers to select a hotel based on multiple criteria.

Contract Negotiations
Brookfield Travel will review your travel history and negotiate on your behalf with major airline, hotel and car suppliers for discounted rates. Discounts appropriate to high volume usage will then pass on to you. Brookfield Travel will also apply nationally negotiated, American Express rates as appropriate. Brookfield Travel will implement any currently negotiated discount agreements between you and travel suppliers.
Brookfield Travel is also a Funjet 500 Club member and a Golden Apple Award recipient. As such we are occasionally able to offer unadvertised specials to leisure travelers, should you wish we will make these offers available to your staff.

Corporate Department

Nancy Fleming
Director of Operations/Business Travel Specialist
nfleming@brookfieldtravel.com
Nancy is the manager of the corporate department. She is recognized for her exceptional customer service. Nancy has traveled extensively throughout Europe, the Caribbean and the U.S. A corporate agent since 1994, she has developed expertise in complicated international itinerary planning and fare structures.

Barbara Anderson
Travel Consultant
Leisure/Corporate Manager
banderson@brookfieldtravel.com
Barbara joined Brookfield Travel after five years experience with another travel agency. She is equally adept in leisure and corporate travel. Her specialties are Hawaii, Mexico and Europe. She is very self-motivated, detail-oriented, and deals well with the constant demands and changes involved with Leisure travel. She has an extensive corporate following and serves as back up to the Corporate Department.